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FAQ

  • 1.How to correct the time in a non-network environment?

    Ans: Can use GPS to adjust time Please go to System Setting->Date/Time -> Time Sync to set the GPS. Select to synchronize the MDVR time with GPS time. For this function to work, a GPS antenna is required to connect to the MDVR to receive GPS signal.
  • 2.Can it support power delay on or delayed shutdown?

    Ans: Please go to Menu-->System-->Record to set up Power Delay-On: Set the delay time to supply power to the mobile DVR in order to avoid excess consumption surge at ignition. Power Delay-Off: Set the delay time to power off the mobile DVR after ignition off. It can extend the recording time after ignition off.
  • 3.Removing the hard drive, how to read the video data in the hard drive?

    Ans: Please download EF-Reader Tool to read the video data in the hard disk. Please refer to the following website to download the software. https://www.everfocus.com/product/ins.php?index_m1_id=1&index_m2_id=22&index_m3_id=73&index_id=693
     
  • 4.How to connect the power cord?

    Ans: Please refer to the power cord picture below. Yellow line,please connect the ignition. Red lines , please connect to ACC Power (Vehicle Battery) Black lines, please connect GND.
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  • 5.What voltage does the host require?

    Ans: Device supports voltages between 9vdc~36vdc.
  • 6.I forgot my password of DVR/IP camera/NVR?

    Ans. Please provide your system serial number, MAC Address for reset your password.
  • 7.How do I see my system remotely?

    Ans. Please use your phone to scan below QR code, or search "eFVMS", if you still cannot find the way out, please contact [email protected]
    IOSAndroid
    iOS                                      Android
     
  • 8.How many channels I can monitoring in the EverFocus CMS main view?

    Ans. EverfocusCMS main view can select layout type to 128 channels; It can create up to 4 main view windows and 128 channels by each windows, it depends on your system performance.
  • 9.Can I use Chrome or Edge to remote access into system?

    Ans. We recommend used Edge IE mode enabled to remote access into system, because Chrome and Edge default both are not allow to installed OCX plugin.
    Internet Explorer mode in Microsoft Edge - Microsoft Support

     
  • 10.What can I do if Vanguard does not detect the HDD?

    Ans. Check if the power supply system is properly connected and power cord and power cables are securely connected, and if something wrong with the HDD interface. Or you may check if your HDD is supported by referring to the specifications or descriptions.
  • 11.What is WDR function used for?

    Ans. WDR (Wide Dynamic Range) is used for capturing images of objects surrounded by a strong backlight, while still keeping the background visible. A typical use is capturing scenes indoors that have large windows in the background with lots of sunlight. WDR would enable you to capture both the indoor and outdoor/background scenes clearly.
  • 12.How to enable P2P connection?

    Ans. Please go to "Port Configuration" and find P2P Switch then enable it.
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  • 13.If I still cannot view video after plugin installed, what should I do?

    Ans. Please go to Edge browser and find "Internet Options", then go to "Security" and add your device into trusted list to allow edge login to your system.
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  • 14.How to enable PTZ funciton in DVR?

    Ans. Please ensure your device can support "RS-485 (Pelco-D, Pelco-P) or UTC" function then go to "Chennels" -> "PTZ" to input correct protocol and parameter.
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  • 15.How to add device in EverFocus CMS?

    Ans. Please enter Group Device to add your devices (IP or P2P, Media Port, UserName, Password)
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  • 16.I forget my password of DVR/IP camera/NVR?

    Ans. Please provide your system serial number, MAC Address for reset your password
  • 17.How do I see my system remotely via Xfleet?

    Ans. Please use your phone to scan below QR code, or search "Xfleet", if you still cannot find the way out, please contact [email protected]
  • 18.How to switch between VGA and BNC main and sub-screens?

    Ans: Press hold panel the function button for 3 seconds to switch the RCA / BNC video output from call monitor to main monitor; and to switch the VGA video output from main monitor to call monitor. To switch back the main and call monitors, press the button for 3 seconds again.
  • 19.Does it support hot-swapping of hard drives?

    Ans: The mobile DVR does not support hot swap for the hard disk. Ensure to power off the mobile DVR before removing the hard disk. Also ensure to remove the hard disk only after the power is completely shut-off. This would protect and extend the operating life of the hard disk.
  • 20.Inserting the hard disk and turning on the device, it still shows that there is no hard disk device?

    Ans: Please check device panel the hdd tray lock is lock.
  • 21.Is the sales method only selling the software or the carrier board? Does the SDK sample code require a license?

    The eIVP series has various sales methods. It can be sold only a carrier board or hardware. It can also be sold the hardware with AiO software. The combination of hardware and software can be used for different AI functions and through the SDK Sample Code can be developed more. The SDK Sample code is currently free of basic NVR functions.
  • 22.How to control the software update?

    Software can be updated via Micro USB on the carrier board.
  • 23.What is the function of Power Delay-On / Off?

    Power Delay-On: Set the delay time to supply power to the mobile DVR in order to avoid excess consumption surge at ignition.
    Power Delay-Off: Set the delay time to power off the mobile DVR after ignition off. It can extend the recording time after ignition off. In order to avoid sudden power outages such as car accidents, the power supply and video recording function can be working normally.
  • 24.Can digital signage player be integrated on eIVP1570?

    Yes. It can be integrated on the same hardware platform. Through the AiO SDK, the recording function can be recorded in the background and the front-end can directly play Signage videos.
  • 25.What are the types and differences of CMS?

    CMS is not limited to the surveillance industry, but EverFocus CMS is a surveillance CMS. The main function of CMS is manages the DVR / NVR, EverFocus eIVP series products provide two kinds of CMS: one is for mobile and another one is for surveillance. The mobile CMS not only has all the general NVR functions, but also provides wireless network (3G / 4G / WiFi) and GPS functions. In addition, due to the vehicle environment, the screen size is usually 7 ”or 10”, which is much smaller than the business screen. To assist driver driving safety, the display design of the live screen on the home page is also different. It will provide icon warnings for driving such as turning left and right, braking, etc.
  • 26.QT and Ubuntu can be used for business? Are there any license issues?

    QT is a free widget toolkit for developing GUIs without authorization issues.
    Although Ubuntu requires authorization, we have confirmed with Nvidia that every Jetson Nano module includes Ubuntu and has been bought outright, so there is no authorization problem.
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