EverFocus Technical Support

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As of May 1 2017, please be advised that direct technical support will no longer be provided for our discontinued products.

Discontinued Products:
If you require technical assistance with our discontinued products please contact EverFocus Technical Support via email techsupport@everfocus.com, or contact the sales team for an upgrade recommendation.

EverFocus Tech Support is a complimentary service to our distribution partners, valued dealers, installers, and integration partners. End users of EverFocus products and systems are strongly encouraged to contact their dealers and installers for general setup and troubleshooting. Users who purchase EverFocus products through unauthorized resellers/ Value Added Resellers (VARs) may be excluded from EverFocus technical support and product warranty.

Products that are considered discontinued will be added to the Discontinued Device page.

Recorders:
PARAGONFHD
Analog HD Cameras:
EPTZ9200 / EPZ9300

IP Cameras:
1100 Series
1200 Series
3200 Series
3300 Series
7200 Series
7300 Series
EPN4200 Series
EPN5200 Series
EQN100
EDN268
EDN368

Accessories:
EMX32
EKB500
EPR120 Hard Drive Reader

Need Help Quickly?

Check out our “FAQ” and “How-To Video” sections where you can get answers to many frequently asked questions as well as detailed steps to set up your EverFocus products.

USA Technical Support Contact

Email: techsupport@everfocus.com
Phone: (626) 844-8888 option 2
Operation Hours: Monday through Friday: 7am – 5pm (PST) | 10am – 8pm (EST)