WE WILL ISSUE YOUR RMA# WITHIN 1 BUSINESS DAY AFTER RECEIPT OF COMPLETED FORMS.
**IF FOR ANY REASON A UNIT COMES IN FOR RMA AND IT IS ‘NO FAULT FOUND’ BY ONE OF OUR TECHNICIANS YOU WILL BE RESPONSIBLE FOR THE SHIPPING FEE. THIS APPLIES TO IN WARRANTY AND OUT OF WARRANTY ITEMS AND MAY INCLUDE DIAGNOSIS FEE.
(8:00 am to 4:30 pm PST)
Ship To Address:
1801 Highland Ave
Duarte, CA 91010
(RMA # must be clearly marked on shipping label to avoid refused shipment at customer’s expense. EverFocus reserves the right to refuse packages/shipments without authorized RMA number)
For RMA assistance in Canada, EverFocus partners with Video Experts, a factory authorized CCTV repair, maintenance, and service center with 2 locations (Montreal and Mississauga). Please contact:
If you have further concerns or inquiries, please email us at firstname.lastname@example.org.