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Position: RMA Technician

Opening: 1

Start Date: Immediately

Salary: Negotiable

Job Description:

We are currently seeking a talented & versatile RMA Technician to work in our Duarte, CA facility. This is an entry level position. The ideal candidate will possess great interests for electronic products and is eager to learn and share technical knowledge related to the products and the industry.

Responsibilities:

  • Performs testing and repair of analog, HD, and IP cameras, DVRs, monitors, etc.
  • Light data entry to log repairs into system
  • Assists with inventory count at month end

    Requirements:

  • Flexible and team-player approach
  • Ability to work with hand tools
  • Familiarity with electronic equipment
  • Able to troubleshoot Security Digital Video Recorder to determine the best method of repair
  • Basic knowledge and operations of electronic test equipments include oscilloscope, DMM and soldering etc
  • Able to move units up to 50lb safely using tools and equipment

    Education:

  • Minimum college diploma or equivalent. (Vocational/Technical strongly preferred.)

    Preferred:

  • some CCTV experiences
  • Repair electronic boards to component level



    Position: Entry Level Technical Support

    Opening: 2

    Start Date: Immediately

    Salary: Negotiable

    Job Description:

    Our Technical Support staff provides support to Integrators and End Users via telephone and email. As a part of our support team, your responsibilities would include troubleshooting and tracking issues, investigating solutions, conducting telephone trainings on all EverFocus products (software & hardware), answering user questions about system functionality, and generating, analyzing reports regarding technical queries and extensive product development testing.

    Qualifications:

  • Superior communication skills, both written and spoken
  • Excellent interpersonal skills to work with product management and customers
  • Customer service experience
  • Total customer first attitude
  • Team-player, good work ethic
  • Ability to learn new concepts quickly
  • Excellent bilingual skill (Spanish written and spoken)

    Preferred:

  • CCTV experience
  • Access control experience
  • Training experience
  • Help-desk experience
  • Basic electronics
  • QA testing experience

    Please forward resume and cover letter to hr@everfocus.com.

    Thank you!


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